Clear timelines, tracked delivery, and a simple way to send something back if it isn't right for your skin.
1–2 business days
Order processing before it ships
5–7 business days
Standard shipping, tracked
2–3 business days
Express shipping, tracked
30 days
Returns on unopened products
Every order is packed by hand at our Calgary studio within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day. You'll get a confirmation email when your order is received, and a second email with tracking as soon as it leaves us.
Standard shipping arrives in 5–7 business days after processing. Express shipping arrives in 2–3 business days. Both options are fully tracked, and delivery estimates are business days only — carrier delays during peak seasons can add a day or two.
Shipping rates are calculated at checkout based on your address and the option you choose. If a package is marked delivered but hasn't arrived, give it 48 hours, then email us and we'll help track it down.
You have 30 days from the delivery date to return any unopened, unused product in its original packaging for a full refund of the product price. Because skincare is a personal-care category, opened or partially used products can't be resold and are not eligible for return.
To start a return, email hello@skinsosoft.com with your order number and which items you'd like to send back. We'll reply with return instructions within one business day. Refunds are issued to the original payment method within 5–10 business days of the return arriving.
Prefer a different product? Tell us in your return email and we'll set up an exchange instead of a refund, applying the value of the returned item to the replacement. If you arrived at the wrong texture or strength for your skin, our routine quiz is a good place to start over — or just reply and we'll recommend something.
If something arrives damaged or you received the wrong item, send us a photo within 7 days of delivery and we'll replace it at no cost — no need to ship anything back.